Incident management is the process for managing the life cycle of all incidents to restore normal service operation as quickly as possible and minimize business impact. An incident is any unplanned interruption to an IT service or reduction in the quality of an IT service.
IM Team
- Adam Fedrid (Chair)
- Mark Gonzales
- Brian Route
- Brandon Budnicki
- Kirk Wilkinson
- Tony Schlak
- Megan Folmar
Resources
Incident Severity Matrix
Check the status of CSU Systems
Visit the Colorado State University IT Status page for real-time updates regarding the current operational status of our services. This page serves as your go-to resource to stay informed about any ongoing incidents and planned maintenance.
CSU IT Status Page