Desktop Support is a contracted, subscription-based service of managing and supporting computer workstations, laptops, file shares, and direct- and network-attached printer services for CSU departments.
Contract options include managed or unmanaged workstations, with a default amount of network attached storage included. Extra storage is available for purchase.
Managed workstation customers receive complete desktop/laptop support including applying all software updates for supported software, configuring and deploying new machines, troubleshooting, repairs, and 10GB (or more) of networked storage (including backup and recovery).
For more information or to purchase service, please contact email@example.com.
Service Pricing and Information
|10GB of networked storage/per device, includes backup and recovery services||$175/per year/per machine|
|Troubleshooting and/or repair services||$60/hour with a 1 hour minimum|
|Complete desktop/laptop support including: directory services, troubleshooting and repair, software updates for supported software, configuration and deployment of new machines. 10GB of networked storage/per managed machine, includes backup and recovery services||$500/per year/per machine|
|A managed lab computer is used as a checkout or shared machine. These devices receive all the same services as managed computers except recovery/backup services||$250/per year/per machine|