Microsoft Unified Enterprise Support

The Colorado State University Microsoft support agreement, Unified Support, ensures enterprise-level support, provides elevated incident response, and offers a variety of valuable services for IT professionals from both the CSU Fort Collins and CSU Pueblo campuses. This program provides CSU with the opportunity to proactively manage and strategically roadmap usage to suit the institution’s needs. 

Services Hub 

Unified Support allows us to add IT professionals across both campuses to the Services Hub website, where IT staff can access support, assessments, and on-demand learning resources. 

Manage Support 

Services Hub Support provides users the ability to create, manage, and view their Microsoft Support requests, as well as the ability to do self-service reporting. Users can understand what reactive support activities are being performed against their support cases. 

Maintain IT Health 

Services Hub IT Health allows users to proactively manage the health of IT environments with on-demand assessments and helps mitigate risk with recommended programs and services in your Services Hub Action Center. 

Build Knowledge 

Services Hub Learning is a single point of entry for education materials to support and serve learning needs, offering on-demand training courses, videos, labs (sandbox), and learning paths.  

Access 

The Division of IT is coordinating with the CSU Microsoft Advisory Group team to manage Services Hub users and access. All members of the CSU Microsoft Advisory Group team are setup with access to the Services Hub web portal. Additional IT staff can be added upon request. Note: users can be added with 2 different levels of access: 

  1. Standard Services Hub Access: Provides access to support, assessments, and on-demand learning resources 
  2. “Learning Only” access: Provides access to the on-demand learning resources within the Services Hub; no option to open support cases 

The following roles and responsibilities would benefit from Services Hub offerings: 

  • Microsoft Advisory Group members 
  • IT Professionals who manage Microsoft products, servers, and/or PCs 
  • Resource Coordinators who manage multiple Exchange mailboxes, resources/groups, or Microsoft Teams 

Questions?

  • Contact the IT Help Desk at help@colostate.edu for more information or to request access
  • Members of the CSU Microsoft Advisory Group team please post to the “Microsoft Unified Support” channel

Resources